Our Company is Hiring: Account Manager

Please apply by July 30, 2020, at 8 pm EST.

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High-Level Overview of the Job

We are looking for a part-time, North America-based (East Coast / Central Preferred) Account Manager, who is brilliant with customer email communication, project management, English grammar, and working with systems.

You will be the company’s go-to resource for client communication and keeping our client projects on track. The Account Manager reports directly to the Creative Director.

If you feel like you are a people-loving, solution-providing problem-solver who enjoys proactive communication via email, keeping projects on track, and managing clients like a pro, then keep reading! We’d love to add you to the team.

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Background on Company / Mission / Values

Professional Speaker Websites is a web agency that focuses on providing luxury brand and website design for professional speakers and coaches who speak. Our mission is to empower speakers and entrepreneurs who speak, to stand out as trusted professionals, in order to consistently book new speaking engagements, increase revenue, book new clients, and impact the people they’re called to serve. Within our business, we value things like freedom, liberty, self-expression, and proactivity.

We have a team of 3 and are looking to add in an Account Manager to fill in the gaps when it comes to client communication, managing project timelines, and making sure that clients receive all project deliverables.

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Job Responsibilities

• CLIENT COMMUNICATION: Manage incoming and outgoing client emails to ensure that all client communication is timely and resolved.
• INVOICING & CONTRACTS: Send emails and follow-ups to clients to receive paid invoices, signed contracts, and on-boarding documentation
• SUPPORT: Answer all client support emails using our provided company SOPs and documentation.
• PROJECT MANAGEMENT: Review project timelines and contact the client and/or Creative Director via email to request any undelivered information, so that the project timelines remain in good standing.
• SOLUTION FOCUSED: Be open to spotting ways that the company can improve in our process, and be willing & proactive to share and implement your solutions with our team.

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Skills / Past Experience

• You have excellent communication skills, both written and oral.
• You understand online technology and are well versed in Google Suite, Dubsado, WordPress, ClickUp, Slack, Zoom, and Acuity Scheduling.
• You have a passion for location independence and remote-work.
• You enjoy being a member of a remote team and feel comfortable communicating with your team via Zoom meetings/video calls.

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About You

• Do you understand the importance of communication and consider yourself a good communicator? 
• Are you a go-getter who’s always two steps ahead of the game?
• Do you enjoy communicating with people, and providing solutions that create a phenomenal client experience?
• Do you enjoy reviewing timelines, tracking progress, and performing consistent project management, in order to keep projects moving forward?
• Do you thrive when working magic behind the scenes, but also love cultivating relationships with clients and their audience? 
• Do you have an eye for spotting problems, but are also willing to provide and implement a solution?

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Who this Job is NOT for:

• Those who are juggling too many clients and have limited bandwidth.
• Those who don’t hold themselves accountable and tend to point fingers when something falls through the cracks. 
• Those that feed off “drama” and let their personal lives interfere too often with their work. 
• Those who always wait for instruction, instead of taking the initiative to get things done.
• Those who are not willing to learn new tasks, systems, or processes as our company grows.

 

If you’re jumping up and down saying, “this is SO me,” apply below!